Privacy Policy

Last updated: Oct 11, 2026

Aurelio Home Services & Co. ("Aurelio Home Services," "we," "our," or "us") respects your privacy. This policy explains what information we collect when you visit aureliohomeservices.com, request a quote, book a cleaning, or contact our team, and how we use and protect it.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information you give us. When you fill out a form, book a service, call, text, or email us, we may collect:

  • Your name, email address, and phone number

  • The service address and details about the property (size, condition, access instructions such as lockbox or entry codes)

  • Scheduling preferences and any notes you share about the job

  • Billing information needed to process payment

  • If you are a real estate professional: your brokerage and the listings you refer to us

Photos of the property. Our team takes before-and-after photos of the areas we clean. We use these photos for quality control, to email completion reports to our clients and their realtors, and to show our work online, including on Facebook, Instagram, Google, and our website. We do not photograph people or personal documents, and we never disclose the property address in photos we post online. If you prefer that photos of your property not be posted online, just let us know and we will keep them private.

Information collected automatically. Like most websites, ours collects basic technical data when you visit, such as your browser type, device, IP address, pages viewed, and how you arrived at our site. This is gathered through cookies and similar tools (see Cookies below).

How We Use Your Information

We use your information to:

  • Provide quotes, schedule appointments, and perform cleaning services

  • Access the property safely and as instructed

  • Send confirmations, reminders, and updates about your service by email, phone, or text message

  • Process payments and keep business records

  • Respond to questions, feedback, and requests

  • Improve our website and services

Text messages. If you give us your phone number, we may text you about your appointments. Message and data rates may apply. You can reply STOP at any time to opt out. We do not sell or share your phone number for anyone else's marketing.

We do not sell your personal information.

How We Share Information

We share information only as needed to run our business:

  • Our cleaning team, who receive the service address, access instructions, and job details for the appointments they are assigned

  • Service providers that help us operate, such as our website host (Squarespace), payment processors, accounting, scheduling, and communication tools. They may use your information only to provide services to us.

  • Your realtor or broker, if they booked or referred the cleaning, who may receive scheduling updates and completion photos

  • Legal reasons, if required by law or to protect the rights and safety of our clients, team, or business

Cookies

Our website uses cookies to make the site work, remember preferences, and understand how visitors use it (for example, through Squarespace Analytics or Google Analytics). You can block or delete cookies in your browser settings, though some parts of the site may not work as expected.

How We Protect Your Information

We take reasonable steps to protect your information, including limiting access to people who need it for their work. Entry codes and access instructions are shared only with the team assigned to your job. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

How Long We Keep It

We keep your information for as long as needed to provide services, maintain business and tax records, and meet legal obligations. Photos we post online may stay up as examples of our work unless you ask us to remove them.

Your Choices

You may ask us to access, correct, or delete your personal information, or to stop sending you messages. To make a request, contact us using the details below. We may need to keep some information to meet legal or accounting requirements.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.

Contact Us

Aurelio Home Services & Co. Chicago, Illinois Phone: 312-975-2538 Email: contact@aureliohomeservices.com