Terms of Service
Last updated: Oct 11, 2026
These Terms of Service apply to all cleaning services provided by Aurelio Home Services & Co. ("Aurelio Home Services," "we," "our," or "us") to homeowners, tenants, property managers, and real estate professionals ("you" or "client"). By booking a service with us, you agree to these terms.
Booking and Quotes
Quotes are based on the information you provide, including the size, type, and condition of the property. If the property differs significantly from what was described (for example, heavier buildup, extra rooms, or post-construction debris), we may adjust the price or the scope of work. We will discuss any change with you before continuing.
A booking is confirmed only once our team confirms the date and time with you directly.
Pricing and Payment
Prices are based on the service package and property size agreed at booking. Payment is due once the job is complete. We accept credit cards, Zelle, Venmo, and cash.
Unpaid balances are subject to the following late fees:
30 days past due: a $50 late fee
60 days past due: an additional $50 late fee
90 days past due: the balance may be sent to a collection agency, and the client will be responsible for reasonable collection costs
Cancellations and Rescheduling
A $75 fee applies to any cancellation or rescheduling request made within 24 hours of the scheduled appointment.
If our team arrives and cannot access the property, or the property is not ready for cleaning, this counts as a late cancellation and the fee may apply.
Property Access
You are responsible for giving us safe access to the property at the scheduled time, such as being present, leaving a key, or sharing a lockbox or entry code. Access details are shared only with the team assigned to your job.
Alarm system. Please make sure the alarm is disabled before our arrival. If our team cannot access the property because of an active alarm, additional charges may apply.
Power. Please make sure electricity is available at the property at the time of service. If our team arrives and there is no power, a $50 inconvenience fee will be charged.
What Is Included
Each service covers the tasks in the package you booked. Some items are not included unless agreed in advance, such as:
Washing painted walls in bathrooms (paint types vary and some can streak or change color)
Moving heavy furniture or appliances
Biohazards, mold remediation, pest waste, or hazardous materials
Exterior windows or areas that require a ladder
Removing trash or debris beyond normal household amounts
Our team may decline any task they consider unsafe.
Windows, Screens, and Window Treatments
Windows and sliding doors. Please make sure all windows and sliding doors are in full working order. We are not responsible for any window or sliding door that cannot be closed after being opened during cleaning.
Screens and mosquito nets. If a screen or net cannot be removed without force, we will skip cleaning that window and the area behind it. We do not force or pry screens open, to avoid damage.
Blinds and window treatments. We are not responsible for damage to blinds, shades, curtains, or other window treatments that may occur during cleaning.
Weather and Events Beyond Our Control
Weather. Some tasks depend on the weather. For example, we may not clean windows if the temperature drops below freezing overnight, and we may skip outdoor tasks such as sweeping porches, patios, or walkways when it is raining, snowing, or otherwise unsafe. We will let you know which tasks were skipped.
Emergencies. Services may be delayed, rescheduled, or canceled because of severe weather, natural disasters, pandemics, public health orders, or other events beyond our control. If this happens, we will communicate with you as soon as possible to find a new time. No cancellation fee applies when we reschedule for these reasons.
Pets and Valuables
Please secure pets during the cleaning and let us know about any pets in advance. We recommend putting away cash, jewelry, and fragile or high-value items before we arrive.
Satisfaction
If something was missed, please contact us within 48 hours of the service with a description and photos if possible. We will review it and, where appropriate, return to re-clean the affected areas at no extra charge. Refunds are not offered for services already completed.
Damage
Our team works carefully. If you believe something was damaged during a cleaning, please notify us within 48 hours with photos. We will review each claim fairly. We are not responsible for damage caused by normal wear and tear, items that were already damaged or improperly installed, or items not secured as recommended above.
Before-and-After Photos
Our team takes before-and-after photos of the areas we clean. We use these photos for quality control, to email completion reports to our clients and their realtors, and to show our work on Facebook, Instagram, Google, and our website. We do not photograph people or personal documents, and we never disclose the property address in photos we post online. If you prefer that photos of your property not be posted online, let us know and we will keep them private.
Our Team
Our cleaners are trained and supervised by Aurelio Home Services. During the service and for 12 months afterward, you agree not to hire any member of our team directly for cleaning work without our written consent. We ask that you treat our team with respect; we may end a service if our team is treated unsafely or inappropriately.
Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits any rights you have under applicable consumer protection law.
Governing Law
These terms are governed by the laws of the State of Illinois. Any dispute will be handled in the courts located in Cook County, Illinois.
Changes to These Terms
We may update these terms from time to time. The "Last updated" date at the top shows when they were last changed. The terms in effect at the time of your booking apply to that service.
Contact Us
Aurelio Home Services & Co. Chicago, Illinois Phone: 312-975-2538
Email: contact@aureliohomeservices.com